Capability Development at a Govt Dept

A Stratus Consulting case study

Summary of needs

A government department regional office faced increasing complexity in their client base
They were aware they may not have the capability to meet their strategic challenges and needed to identify what was needed for the next 2-5 years and how closely their current capability matched their future needs
There was a tight labour market and they had difficulties recruiting what they needed

Working with Senior Managers the strategic challenges were identified
Workshops were held with key role holders and their managers to map 16 key roles in terms of best practice future capability requirements
The role maps were verified and became the basis of for recruiting new staff, performance management and talent review
Talent review phase – 500 Existing staff were reviewed annually using the role map technical competencies, the organisations’ core competencies and their performance ratings and mapped onto a performance/ potential matrix via individual manager assessment and facilitated management workshops

Future capability requirements were clearly identified
Action taken to meet future capability requirements through improved hiring, improved performance management and talent identification and management
Career pathways were identified and key barriers to progress throughout the organisation addressed
A significant improvement in the performance culture – poor performance was identified and addressed more rapidly and key talent identified and developed and promoted more rapidly to create a more vital talent pool
Managers collectively owned the management of the talent pool and the performance culture they created